Last updated: 20 October 2026
Changed your mind?
Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days, starting from the day after you receive it, without giving a reason.
How to cancel
Email [email protected] with your name, order number and the items you want to return. You can use the wording below, but you do not have to:
“I hereby give notice that I cancel my contract for the sale of the following goods: [items], ordered on [date] and received on [date]. Name, address, date.”
Sending items back
Once you have told us you are cancelling, please send the items back within 14 days. We will email you the return address. Return postage is paid by you, unless the item is faulty or we sent you the wrong item. We recommend using a tracked service.
You may handle the items as you would in a shop to check them. If they have been used beyond that and their value has gone down, we may reduce your refund accordingly.
Your refund
We will refund the price of the items and the original standard delivery charge within 14 days of receiving them back, or of you providing proof that you have sent them, whichever is sooner. Refunds are made to your original payment method.
Faulty, damaged or incorrect items
Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, not as described or not fit for purpose:
- within 30 days of delivery, you can reject it for a full refund;
- after 30 days, you are entitled to a repair or replacement;
- if a repair or replacement is not possible or does not fix the problem, you can ask for a price reduction or a refund.
Email [email protected] with your order number and a photo of the problem, and we will arrange the next steps. In these cases, we cover the return postage.